Conflict Resolution Fundamentals

Conflict Resolution Fundamentals

Downloadable Video - 2012
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Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
Discover how to improve your relationships with your coworkers, clients, reports, and supervisors and find your way through conflict back to cooperation.
Publisher: Carpenteria, CA lynda.com, 2012.
Copyright Date: ©2012
Subjects: Nonfiction films.
Educational films.
Internet videos.
Instructional films.
Additional Contributors: lynda.com (Firm)

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